Privacy Policy

Why your privacy matters to us

This Privacy Policy sets out how and why Capago Pty Ltd ABN 29 166 635 169 trading as Strata Reno (“Strata Reno”, “we” or “us”) collects, stores, uses and discloses your personal information and how you may access personal information about you and seek correction of such information.

Your privacy matters to us because it matters to you. We collect a variety of information from visitors to our website, some of which can be confidential. This document explains the types of information we collect and what we do with that information (among other things).

By visiting our website, using any of our services or otherwise providing us with your personal information (or authorising it to be provided to us by someone else), you agree to your personal information being handled as set out in this Privacy Policy.

Your continued use of our services, requesting our assistance or the provision of further personal information to us (directly or via an authorised person) after this Privacy Policy has been revised, constitutes your acceptance of the revised Privacy Policy.

What kind of information do we collect?

Visitors to Strata Reno’s website choose to interact with Strata Reno in ways that require us to gather personal information. The amount and type of information that Strata Reno gathers depends on the nature of the interaction. We collect personal information in a number of ways, including:

  • when you provide information on our website;
  • when we are provided with your personal information by third parties, including but not limited to owners corporations and strata plans;
  • when you register as a User on our website;
  • when you submit details of your property, renovations or plans on our website;
  • when you use the messages component of our website;
  • when you visit and interact with our website and related software (including any mobile applications);
  • through cookies and other technologies that allow us to give you a better experience on our website; and
  • when you contact us independently of the website, such as by email, phone or in person.

In each case, we collect such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with Strata Reno. Strata Reno does not disclose personal information other than as described below. Visitors can always refuse to supply personal information, with the caveat that it may prevent them from engaging in certain website-related activities and we may not be able to provide our services or assistance to you or on your behalf.

Where relevant you consent to Strata Reno posting and using any photographs and/or personal information you might upload both on its website, its social media sites (including Linkedin, Twitter and Facebook) and in any other content or copy we may use for the purpose of our functions and/or activities.

You must not provide us with the personal information about another person unless you have first obtained that person’s prior consent to do so and you have told them their personal information will be handed in accordance with this Privacy Policy (including where they find it).

Regardless of whether you join Strata Reno, we will collect general information that is not personal to you. This type of information generally relates to your behaviour on the site, and includes things like the type of browser you are using, your geographic location, and how you came to the site. It also includes information that will help us trouble-shoot problems, analyse our resources and improve our services. There is nothing in that kind of information that could enable anyone to identify who you are.

Strata Reno only collects personal information that is necessary to assist us in providing our services on our website. Strata Reno generally collects personal information such as name, phone numbers, address, email address, age, gender and country of residence.

In certain circumstances we may be required or permitted by law, court or tribunal order to collect certain personal information about you.

You do not have to provide us with your personal information but if you do not provide us with the personal information that we need, we may not be able to provide our services or assistance to you or on your behalf.

Unsolicited information

If we receive personal information that we have not requested (unsolicited personal information) we will delete or destroy it as soon as practicable but only if it is lawful and reasonable to do so, or ensure that the information is de-identified. 

How do we use your personal information?

We collect your personal information in order that you may receive the benefit of our website and services.

Subject to this Privacy Policy, we may use your personal information to:

  • establish, maintain and administer your account;
  • send you service or promotional communications, including surveys and information about security updates;
  • create or distribute advertising or marketing material that is relevant to you;
  • conduct verifications of profiles, checking credentials, monitoring and reporting as reported under the Strata Reno Terms and Conditions or under any applicable laws;
  • maintain quality assurance and training purposes;
  • any other uses identified at the time of collecting your personal information.

You consent to us using and disclosing your personal information in any manner that could reasonably be contemplated by this Privacy Policy and our Terms and Conditions of this website generally.

When might we disclose your personal information?

Any personal information provided to us may also be disclosed, if appropriate, to other entities in order to facilitate the purpose for which the information was collected. Such entities generally include:

  • third party ‘partners’ or affiliates with whom Strata Reno has a commercial relationship, such as strata managers and owner corporations, in order to provide you with the benefit of our services or to make available products or opportunities arising in respect of registering on our Site; or
  • third party service providers for the purpose of enabling them to provide a service such as (but not limited to) strata managers, building companies, engineers and architects;
  • any related entity of Strata Reno;
  • any applicable or relevant regulator or third party for the purpose of legislative or contractual compliance and/or reporting; or
  • other entities if you have given your express consent.

If you conduct any transaction that requires a payment by you, some of your details may be provided to a third party payment processor to allow the transaction to be completed.

Does Strata Reno use personal information for direct marketing?

From time to time we may use the personal information we collect from you to identify particular Strata Reno services that we believe may be of interest to you. We may then contact you to let you know about these services and how they may benefit you. We will generally only do this with your prior consent (where practical) and we will always give you a choice to opt out of receiving such information in future.

Direct Marketing from Strata Reno generally takes the form of an Electronic marketing email.

Electronic marketing - Where we use your personal information to send you marketing information by email, SMS, MMS or other electronic means we may do so with your express or implied consent. You may give us your express consent by, for example, ticking a box on an electronic or signing in paper form where we seek your permission to send you electronic or other marketing information. Consent may be implied from our existing business relationship or where you have a reasonable expectation of receiving an electronic marketing communication.

Every directly addressed marketing contact sent or made by Strata Reno will include a means by which customers may unsubscribe (or opt out) of receiving further marketing information. Additionally, you may instruct us at any time to remove any previous consent you provided to receive marketing communications from us. Requests should be directed to us via the channels provided under 'Contact us' below.

Links to third party websites

Our website may contain links to the websites of other entities. If you click on such links, you will be transferred to the website of these entities. Strata Reno has no control over, and is not responsible for, the privacy practices of these entities. You should read the privacy policy of these entities to find out how they handle your personal information when you visit their websites.

Personal information about employees or job applicants

Strata Reno may also collect personal information from you if you apply for a job with and/or become employed by us.  In these circumstances:

  • You authorise us to collect any personal information (whether written or verbal) from any referee or previous employer specified in your application for employment or curriculum vitae for evaluation of your application for employment and to hold such information on your personal file for future evaluation of your employment by us.
  • You acknowledge that your personal information is collected for the purpose of evaluating your application for employment by us and, should you accept employment with us, the assessment of your continued employment by us and the administration by us of your remuneration and any PAYE obligations.
  • You acknowledge that a failure by you to provide the requested personal information will have a detrimental effect on our ability to give your application proper consideration.  You can request to access and/or correct your personal information in accordance with this policy.

Accessing your personal information held by Strata Reno

You may access personal information we otherwise hold about you. Access to your personal information may be denied on certain grounds including, for example: it is unlawful; it may have an unreasonable impact upon the privacy of other individuals; or your request is frivolous or vexatious. If we deny you access we will provide our reason for doing so at the time of your request.

If you wish to access the personal information we hold about you or request correction of it, you should contact the Privacy Officer on the details below who will respond to your request within a reasonable period after the request is made.

While we do not charge you for a request for accessing your personal information you should be aware that we may charge a reasonable fee (which will be notified to you once you make a request) for time and cost in the following circumstances:

  • if an extended amount of time is required to collate and prepare material for you; and
  • if you wish to have your files photocopied for you.

How can you correct and update your information?

We take reasonable steps to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information. You may review, edit, correct or request to delete any personal information you submit to us at any time.

Please contact us using the contact details below as soon as possible if there are any changes to your personal information or if you believe the personal information we hold about you is not accurate, complete or up-to-date so that we can update your file accordingly.

Dealing with us anonymously or by pseudonym

In order for us to successfully do business with you it will not, in most circumstances, be practical for us to deal with you without you providing relevant personal information to us. However, where it is lawful and practicable to do so, you may deal with us anonymously or by using a pseudonym.

Storage and security

We will take all reasonable steps to protect your personal information, and you will be able to access your personal information held on the website at any time (subject to service outages) to keep it updated.

Although we aim to create a safe, secure environment by trying to limit access to the site to legitimate users, we cannot guarantee that unauthorised parties will not gain access. We will not have any liability arising from any unauthorised access to your personal information.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time or as the need arises. Updated versions of this Privacy Policy will be available on our website. You should review our Privacy Policy regularly to ensure that you are aware of any changes to its terms. This Policy was last reviewed in December 2015.

Privacy complaints

If you believe that we have breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact our Privacy Officer on the details below.

If you wish to make a complaint about a breach of this Privacy Policy or the Privacy Act 1988 (Cth) you can contact us using the contact details below.

You will need to provide us with sufficient details regarding your complaint together with any supporting evidence.

The Privacy Officer will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation.

If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Australian Privacy Commissioner via

Contact us

Please contact us at our offices via the contact details provided below if you want to:

  • obtain further information about the way we manage your personal information;
  • access your personal information held by us;
  • raise a concern or make a complaint regarding how we collect or handle your personal information;
  • correct or update your personal information held by us; or
  • unsubscribe from any Strata Reno mailing list or have any questions or complaints regarding unsolicited electronic communications that you may have received or are concerned about.

Please contact us immediately if you become aware of any unauthorised use of your account by anyone else or any other breach of security.

Contact Details:

Capago Pty Ltd trading as Strata Reno

ACN: ABN 29 166 635 169

PO Box 2087, Boronia Park  NSW  2111


Need more information on privacy?

For more general information regarding privacy in Australia, visit the website of the Office of the Australian Information Commissioner (